At Service Buddy, we are committed to providing high-quality services. If you're not completely satisfied, we offer fair and transparent refund policies. Our goal is to ensure you have a positive experience with every service booking.
If the service provider fails to show up
Processing Time: Immediate
Conditions: Report within 2 hours of scheduled time
When you cancel the booking
Processing Time: 5-7 business days
Conditions: Free cancellation up to 2 hours before service.
Service doesn't meet quality standards
Processing Time: Within 48 hours
Conditions: Supported by evidence
Platform or payment system problems
Processing Time: Immediate
Conditions: Verified technical errors
Contact our support team with booking details and reason for refund.
Our team reviews your request and may request additional information.
Refund decision is made and processed if approved.
Refund is credited back to your original payment method.
Contact our support team to initiate a refund request.